At Wi-Fi Calling and Texting, we believe your privacy is important. We are committed to protecting your personal information and collecting only the data necessary to provide our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. It applies to all products and services provided through Wi-Fi Calling and Texting.
Information Collection
We are committed to collecting only the information required to provide reliable calling and messaging services.
Account Information
When you create an account, we may collect your primary mobile number, your name, and your email address (optional).
- Your mobile number is used for account verification, security, OTP verification, important account notifications, and optional call-forwarding features.
- Your name helps personalize your account and communications.
- Your email address is optional and may be used for service updates, account information, promotional offers (where permitted), and customer support.
We do not sell your personal information to third parties.
Billing Information
All payments are securely processed through trusted third-party payment providers. Depending on the processor, additional information such as your mobile number or email may be requested to process payments, calculate taxes, generate invoices, and prevent fraudulent transactions. Your payment card information is processed directly by the payment provider and is never stored on our servers. We retain transaction records only for accounting, customer support, fraud prevention, and legal compliance.
Device Information
To improve app performance and security, we may collect your device model, operating system version, app version, device identifiers, language settings, network information, crash reports, and diagnostic information. This helps us troubleshoot issues, improve compatibility, and enhance performance.
Log Information
We automatically collect certain information whenever you use the app, including IP address, login timestamps, authentication logs, device activity, and error reports. These logs help protect accounts, detect suspicious activity, investigate fraud, and improve reliability.
Location Information
We may collect approximate location derived from your IP address to improve service quality, detect fraudulent activity, comply with legal requirements, and enhance network performance. We do not continuously track your precise GPS location unless you explicitly grant permission for a feature requiring it.
Contacts
With your explicit permission, the app may access your device contacts to help identify friends or other registered users. We do not store your contacts on our servers. Contact information is processed locally whenever possible, used only to identify registered users, never sold, and never shared for advertising. You can revoke this permission at any time through your device settings.
Phone, SMS, Microphone & Camera Permissions
- Phone & calling: phone access, microphone access, call management, and audio routing — used solely to enable voice calling and improve call quality.
- SMS: where supported, requested for OTP verification and automatic verification of authentication codes. SMS access is never used to read unrelated personal messages.
- Microphone: required for voice calls and voice messaging. Audio is transmitted only during active communications and handled securely.
- Camera: optional — requested only if you use features such as profile photos, video calling, or media sharing.
Photos and Media
With your permission, the app may access your photo library to share images, update profile pictures, or send media within conversations. Your media is accessed only when you initiate these actions.
Notifications
We may send push notifications for incoming calls, messages, account verification, security alerts, subscription reminders, and service announcements. You may manage notification preferences in your device settings.
Website & App Usage, Cookies
When you use our website or apps, we may automatically collect browser type, device type, operating system, pages visited, session duration, feature usage, and performance analytics. Our sites and apps may use cookies and similar technologies to remember preferences, maintain secure sessions, analyze usage, and improve performance. You can manage cookie preferences through your browser settings where applicable.
Customer Support
If you contact support, we may retain your support requests, email correspondence, chat messages, phone number, and any attachments you voluntarily provide, to resolve issues efficiently and improve service.
Information We Do Not Collect
We do not intentionally collect sensitive personal information unless required for a specific service or by applicable law. We do not sell your personal data.
How We Use Your Information
We use your information to create and manage your account; provide calling and messaging services; process payments; authenticate users; improve service quality; detect fraud and abuse; provide customer support; send service-related notifications; and comply with legal obligations.
Information Sharing
We do not sell or rent your personal information. We may share limited information only in these situations:
- Service providers — trusted third parties who help us deliver cloud hosting, payment processing, analytics, customer support, security monitoring, and push notifications, processing information only as necessary on our behalf.
- Legal requirements — where required by law, court order, government request, or legal process. Where legally permitted, we will notify users before disclosure.
- Preventing abuse — to investigate fraud, spam, abuse, illegal activity, or violations of our Terms of Service.
- Business transfers — in a merger, acquisition, financing, or sale of assets, user information may be transferred; users will be notified of material changes.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure authentication, encrypted communications, access controls, infrastructure monitoring, and security auditing. While we strive to protect your information, no system can guarantee absolute security.
Data Retention & Account Deletion
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements. After account deletion, personal information is removed or anonymized according to our retention policies unless longer retention is required by law; database backups may remain securely stored for a limited period before permanent deletion.
You may request deletion of your account at any time through the app or by contacting customer support. Following verification, your account and associated personal information will be deleted according to applicable legal and operational requirements.
Your Privacy Rights
Depending on your location, you may have the right to access, correct, or delete your personal information; restrict processing; withdraw consent; object to certain processing; and request a copy of your information where applicable. To exercise these rights, contact us using the details on our Contact page.
Children's Privacy
Wi-Fi Calling and Texting is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children; if we become aware such information has been collected, we will promptly delete it.
Third-Party Services
Our app may integrate third-party services such as payment providers, analytics providers, cloud hosting, crash reporting, and communication infrastructure providers. These services operate under their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Material changes will be communicated through the app or other appropriate channels.